ITS Groups

Core Systems

The Core Systems Group is responsible for the servers and software that provide the core services to the W&L community, including networked file storage, email, networked printing, data protection, and essential network services to the desktop computer.

Academic Technologies

  • Academic Technologies assists faculty in their use of technology to achieve pedagogical goals, foster student engagement, and improve student performance.
  • Academic Technologies conducts workshops and training sessions for the university community to educate them about existing and new technologies that could positively impact learning outcomes. Fall Academy and Winter Academy are two large components of this effort.
  • The ITS Information Desk in Leyburn Library, part of the Academic Technologies group, makes available technology equipment for use in the classroom on campus, afield, or abroad.
  • Classroom Technologies, part of the Academic Technologies group, assists in designing, outfitting, and maintaining classroom, meeting, and presentation spaces with the technology and infrastructure necessary to maximize the learning experience.

Client Services

Client Services staff provide personal computing and network connectivity support for the users of technology in departments, schools, or groups; see specific departmental assignments here.

Enterprise Applications

The Enterprise Applications Group develops and supports applications for large-scale use in the W&L community. Specifically, the group manages, supports and programs for Enterprise Resource Planning (for example, Datatel Colleague). Additionally, the EA group develops and maintains custom, web-based applications in response to University needs. See additional information.

Network & Telecommunications

The Network and Telecommunications group is responsible for the wiring, switches and other systems which comprise the campus voice and data networks and their connections to the public telephone network and to the Internet. It also manages access to television service.

Project Management

The ITS Project Management Office (PMO) supports the university's technology needs by ensuring a consistent, agreed set of project initiation, planning, and governance processes, across campus, to ensure transparency regarding the use of ITS project resources and to provide for the status monitoring and communication of all requested, planned and in-progress ITS projects. PMO staff facilitate the project requirements gathering process and ensure expectations between ITS staff and the user community are shared in a thorough, consistent manner. PMO staff consult with and support users on a wide range of activities, including, but not limited to: project opportunity assessments (e.g. solution option identification); the software/vendor selection process; and, the implementation of large, cross-departmental project management efforts. See additional information.