ITS Groups

Community Support

The ITS Community Support group is dedicated to promoting the effective understanding and use of technology across the W&L community. This is achieved by encouraging the adoption of software tools, providing targeted training, and ensuring that faculty, staff, and students are empowered to use technology to support their academic and administrative goals.

Through a comprehensive and collaborative approach, Community Support enables Client Services staff, Helpdesk personnel, and the communications team to identify areas of need, develop relevant training programs, and share important technology updates.

In addition, the group focuses on researching new software releases and features, supporting successful product rollouts, and collaborating with cross-departmental staff to better understand community needs and enhance the impact of technology across the institution.

Core Systems

The Core Systems Group is responsible for the servers and software that provide the core services to the W&L community, including networked file storage, email, networked printing, data protection, and essential network services to the desktop computer.

Client Services

Client Services staff provide personal computing and network connectivity support for the users of technology in departments, schools, or groups. See specific departmental assignments.

Enterprise Systems and Integration Services

The Enterprise Systems and Integration Services (ESIS) group supports applications for large-scale use in the W&L community, along with all the data that flows among the applications. Specifically, the group manages and supports systems of record for student, human resource, and financial data (for example, Workday). ESIS designs and develops robust integrations between systems of record and downstream applications. Get additional information about business and administrative systems.

Network & Telecommunications

The Network and Telecommunications group is responsible for the wiring, switches and other systems which comprise the campus voice and data networks and their connections to the public telephone network and to the Internet. It also manages access to television service.

Project Management

The ITS Project Management Office (PMO) supports the University's technology needs by ensuring a consistent, agreed set of project initiation, planning, and governance processes, across campus, to ensure transparency regarding the use of ITS project resources and to provide for the status monitoring and communication of all requested, planned and in-progress ITS projects.

PMO staff facilitate the project requirements gathering process and ensure expectations between ITS staff and the user community are shared in a thorough, consistent manner. PMO staff consult with and support users on a wide range of activities, including, but not limited to: project opportunity assessments (e.g. solution option identification); the software/vendor selection process; and, the implementation of large, cross-departmental project management efforts. Learn more about the project management process for projects.