Student Shuttle Policies

Shuttles are for currently enrolled undergraduate and law students ONLY.
Please note the costs associated with each trip as they have changed for the 23-24 academic year.
Shuttles currently serve the Roanoke Airport, Charlottesville Airport or Amtrak Station, Richmond International Airport, and Dulles International Airport.
We ask that you limit your luggage to one checked bag and one carry-on per person due to vehicle space constraints. During the start and end of terms, we understand this may not be feasible, but request that you notify us of your excess baggage prior to your trip.

Scheduled Shuttle Dates

Normal University airport shuttles will run during break periods only. Please refer to the schedule below.
Students wishing to be picked up or dropped off at an airport should plan their flight travel in accordance with the dates and times outlined below.
Arrival times at airports will be 12:00 noon and 6:00 p.m.
Campus departure times will be 6:00 a.m. and 12:00 noon.

Special Shuttle Requests

Special reservations for airport shuttles may be available outside of the regularly scheduled dates or times.
The cost per shuttle will be the actual cost incurred to pay the Driver's salary plus the federal mileage rate per mile.
The estimated amounts are listed below but are subject to change.
If more than one student is requesting the same shuttle, the cost will be divided among all riders.
Special shuttle requests MUST be received at least 10 days before scheduled travel.
Special shuttle requests are not guaranteed when transport is requested during a regularly scheduled shuttle period.

Reservation Policies

Reservations for scheduled shuttles must be made at least 5 business days before the requested shuttle trip.
Reservations made less than 5 business days prior to the trip will not be honored.
Requests made on the day of travel will NOT be honored.
Shuttles requested outside of the break schedule or departure/pickup times will be charged the full cost of the University's expense for each shuttle.
Special shuttle requested are not guaranteed to be fulfilled.

Scheduled Shuttle Costs/Billing

Reservations received 30 or more days prior to travel will receive a 20% discount.
Reservations received between 5-30 business days prior to travel will be charged the regular rate.
Reservations received less than 5 business days prior to travel will incur a 20% late fee.
Student accounts will be billed the first week of the month following the student's travel. The date posted to the student account may not show as the actual date of travel.
Driver tipping is neither required nor expected.

Scheduled Shuttle Cost Table

Special Shuttle Costs/Billing

The cost per shuttle will be fr the actual cost incurred to pay the Driver's salary plus the federal mileage rate per mile.
The estimated amounts are listed below but are subject to change.
If more than one student is requesting the same shuttle, the cost will be divided among all riders.
Student accounts will be billed the first week of the month following the student's travel. The date posted to the student account may not show as the actual date of travel.

Special Shuttle Costs

No shows will be charged the full price of their shuttle, along with a $100 fee.
Cancellations must be made via the same reservation form used to make the reservation.
Cancellations must be made 24 hours before the scheduled trip; failure to do so will result in a $100 cancellation fee each way.

Make a reservation or cancel a reservation

Shuttle Blackout Dates

Due to University holidays and campus closures, no airport shuttles will be running on the following dates:

November 21-24, 2023
December 19, 2023 - January 1, 2024
May 27, 2024