Duo Universal Prompt for Mac Login


Signing Into Your W&L Mac Computer

1. Users will log into their W&L computer from the MyApps page. Should the login screen "time out" you can click the "Refresh" button (see below). This button can also be used if a failed login is still entered in the login window.

2. Any account on the Mac that is not a network account, such as shared user account, will need to use the "Local Login" button (see below). If you attempt to log in on the main login screen, you will receive an error message. Once an account has been created on your Mac, the local login screen should work for that account too (e.g., your current personal account).

screenshot of mac login in screen with a links to the local login and a refresh button

3. Local macOS login: This can be used for any account that is currently created on the computer.

screen shot of local mac login screen with username and password fields

Troubleshooting Connection Issues on the Mac

1. If your Mac is not connected to the internet or is connected via eduroam, you will likely see a black box in place of the login screen. In this case, you will need to use the local login screen. If you are on a home Wi-Fi account, or just about any other Wi-Fi or hotspot service, this will not be an issue.

screenshot of black screen that occurs if your mac isn't connected to the internet

2. DO NOT attempt to connect to eduroam from this login screen (seen below). Your screen will go completely black for about 30 seconds, appearing as if it has shut down. Should this happen, simply wait until login screen reappears.

screenshot of the eduroam login screen with the words "do not log in here" written on the image

A Minimum of Jamf Connect 2.26 is Needed for Duo Universal Prompt

Mac computers will need to be updated to a minimum of Jamf Connect 2.26. To check the version of Jamf Connect on your device, go to Finder > Applications > Jamf Connect and hit the space bar (see screenshot below).

screenshot of Mac applications list showing current version of Jamf Connect for a device

How to Update Your Mac's Version of Jamf Connect

1. Go to Finder > Applications > Self Service

screenshot of Mac applications list with self service app highlighted

2. Click on Jamf Connect, then click Install.

screenshot of mac self service page with links to Jamf Connect and the Install button