Duo Multi-Factor Authentication Enrollment Instructions to enroll using Duo multi-factor authentication

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To protect your University account from cyber criminals, ITS requires Duo Multi-Factor Authentication. Please allow 10-15 minutes to complete the setup. Once started, the process must be completed in order to access Outlook email, Box, and other applications.

If you have any questions or encounter any difficulties, please contact the ITS Helpdesk at 540-458-4357 or help@wlu.edu.

Initial Enrollment and Setup

1.  Go to MyApps.wlu.edu and click 'Set up' then 'Get started' to begin.

screenshot of security set up for Duo with a red box around the Duo OIDC MFA option with a button to click that says "set up"

2.  Add a device of your choice from the options below to use for logging in with Duo.

screenshot of Duo add a device page with the following options listed: Touch ID, Duo Mobile, Security Key.

  • Touch ID if available for Apple products (e.g., MacBook). Follow the set up instructions.
  • Security Key if you have one - ITS recommends YubiKey. Follow the set up instructions.
  • Duo Mobile - You will download the Duo app on either your mobile phone or tablet.  
    • To get started, click 'I have a tablet' even if you will be downloading the app to your phone.
    • Download the Duo app in the App Store or Google Play.
    • Follow the on-screen instructions.

screenshot of duo mobile that says "enter your phone number" with those words crossed out. A red box is around the link to click that says "I have a tablet"

3.  Once you've set up your first device, you can choose to either set up another device or close to complete the set up.