Filing a Reimbursement Claim

How to Submit a Claim- 3 Ways to File a Claim:

1. Online Claim Submission
   a) Log in at www.TIAA.org.
   
   b) Follow the step-by-step instructions on the main page to enter a new claim. Enter your claim details and continue through the screens to submit the claim and upload the required documentation. You can also set up recurring claims to automatically generate each month.

2. Paper Claim Submission
   a) Complete the Manual Claim Form.
   
   b) Fax or mail your completed Manual Claim Form with itemized receipts or other documentation.
   
   Fax to 443-681-4602
   
   When you fax the Manual Claim Form and supporting documentation, there is no need to follow up with a hard copy in the mail. Remember to keep the original claim form and supporting documents for your records.
   
   Mail to Claims Department, P.O. Box 622317, Orlando, FL 32862-2317

3. Payment Card
   a) You can use your Health Payment Card to directly pay for services at eligible healthcare and locations such as doctor's offices, hospitals, and pharmacies.

   b) Save your receipts! When you swipe the card, a claim is created for you and eliminates the need for you to fill out a claim form. However, documentation may still be required. If a receipt is needed, you will be notified by email or letter within two weeks of your payment card swipe. You can also review if your claim requires receipts online by logging into your online account.