Career Level Guide: Level 1C: IC(NE3)

Organizational Scope

  • Seasoned senior support/technical role that performs all of the standard and specialized work within the function
  • Has significant impact on department and frequently on the division and day-to-day operations of facilities across the university

Knowledge OR Problem Complexity

  • Applies advanced skills and thorough knowledge of area of work or specialty to resolve complex problems independently
  • May recommend modifications to processes to resolve situations

Supervision Received/Independent Judgment

  • Under limited supervision, exercises considerable latitude/judgment and relies on experience to determine best approach to achieve desired outcomes
  • Typically involves periodic review by supervisor or direct "customers" of the process

Direction of Others

  • May provide general guidance/direction, training, and technical assistance to lower level non-exempt support/technical employees

  • Contributes to multiple other employees' professional development

Technical and Computer Skills

  • Assembles reports, presentations and mailings, etc. using word processing, desktop publishing, dictation, transcription and presentation software at an advanced level using functions such as mail merges; inputting complex text; performing moderately complex formatting such as tables or footnotes; inputting specialty text such as foreign languages, scientific and legal terminology, mathematical equations and terms
  • Designs complex spreadsheets with multiple formulas, links, and/or tabbed functionality
  • Uses advanced email functionality; i.e., scheduling assistant, room reservations, multiple calendar management, etc.
  • Creates graphics and imports them into documents
  • Imports and exports data (downloads from enterprise-level integrated systems, manipulates data, etc.).
  • Understands and uses the interrelationships and implications of data within enterprise-level integrated systems

Typical Training/Experience

  • Requires HS diploma and 6-8 years of experience in area of responsibility
    OR
  • 1-2 years of vocational/technical school or Associate's degree and 3-5 years of technical level experience