Human Resources

Career Level Guide: Level 1B: IC(NE2)

Fully functioning support role that performs all or most of the standard work within the function
OR
Entry level technical/semi-skilled or skilled role
Has considerable impact on department and in some cases on day-to-day operations of the division and facilities across the university; technical/semi-skilled and skilled roles may have greater impact on day-to-day operations

Effectively identifies problems using knowledge of a technical or specialty area
Takes appropriate steps to solve the full array of problems typically encountered in the job or area of work
Readily learns and applies new information in area of work
Refers the most complex, unusual problems to supervisor

Under general to limited supervision, exercises moderate latitude/judgment in accordance with well-defined policies, procedures, and techniques
Typically involves review by team leader and/or supervisor

Operates basic office equipment and sometimes specialized equipment such as telephone switchboard consoles, postage meters, microfilm machines, audio-visual equipment, high-performance multi-function printers, etc.
Maintains information on inventory of equipment in a department or division
Prepares reports, presentations, mailings, etc. using word processing, desktop publishing, dictation, transcription and/or presentation software
Modifies, maintains or creates spreadsheets and/or databases for analyzing or managing data using calculations and formulas
Creates basic Web pages/forms using scanned images, button bars, hyperlinks, etc.
Uses emailing software for email and calendar functions, setting up meetings and reserving rooms
May design basic brochures and publications

HS diploma or GED required
OR
May be the entry semi-skilled or skilled support job requiring 1-2 years of vocational training or an associates degree
Generally requires 3-5 years of experience in area of responsibility or 0-3 years for jobs requiring vocational/technical school or Associate's degree