Entry level support role that learns to perform the basic tasks or a more limited array of tasks within the function
Impact is generally localized on the department
Knowledge OR Problem Complexity
Performs work that is more routine in nature
Works from clearly defined procedures, rules, past practices, and instruction
Seeks advice and guidance from supervisor regarding non-routine work
Supervision Received/Independent Judgment
Under general supervision, exercises limited latitude/independent judgment
Typically involves review of output by team leader and/or supervisor
Direction of Others
N/A
Technical and Computer Skills
Operates basic office equipment including telephones, computers, multifunction printers and fax machines, etc.
Inputs, edits (including spelling and grammar checks) and transcribes standard text for routine correspondence and reports using standard word processing software
Inputs, updates and quality checks routine data on established spreadsheets or database files Runs standard reports
Inputs, looks up information and navigates around screens in enterprise-level integrated systems
Uses emailing software for basic email and calendar functions
Updates the content of existing Web pages
Typical Training/Experience
HS diploma or GED required
Generally requires 0-2 years of experience in area of responsibility