Carilion Employee Assistance Program

The EAP offers professional and confidential counseling to benefit-eligible employees and their family members. Their services include, but are not limited to, stress management, substance abuse, depression, anger, anxiety and grief. Experienced counselors are available 24 hours a day, seven days a week by phone. When you call, a counselor will assess the situation, provide short-term counseling when appropriate, and assist you with scheduling visits with their staff or other counselors or resources as mutually agreed upon. The first four sessions when using the EAP services, are free. Additional sessions, if necessary, are billed to your health care provider.

Frequently Asked Questions

What is an EAP Program?
The University partners with Carilion Clinic to offer an Employee Assistance Program. An EAP is a voluntary, confidential service which provides professional counseling and referral services to employees with personal, job or family concerns. Carilion's EAP program will help employees and their families identify, resolve and gain control over problems that may be interfering with work and daily life.

With What Problems Can the EAP Help?
Through short-term counseling, the EAP can help you understand what options are available for virtually any issue or problem that may arise. Some of the common concerns include: emotional, family, grief/loss, alcohol/substance abuse, marital, legal/financial, and job-related problems.

Why Use the EAP?
You may want to talk to an EAP counselor if:

  • you spend much of your day worrying about a particular problem
  • your job, family life, relationships, or health are affected by this problem
  • you try to convince yourself that the problem will get better, but it never does
  • you realize you have a problem, but you don't know where to go for help
  • you have a problem and want to talk about it with someone outside of the problem.

What Can You Expect from the EAP?
Assistance is available immediately. All you need to do is call 1-800-992-1931 and request an appointment. Carilion's staff will assist you in connecting with your local provider. The counselor will help you assess the problem, provide short-term counseling when appropriate, assist you in selecting a specific resource when necessary, involve family members when needed, and will follow-up to insure you receive quality assistance.

What Will Using the EAP Cost?
Your initial sessions with a licensed or certified counselor are prepaid through your employer. Additional sessions, if needed, will utilize your present insurance or community resources. If a referral to an outside provider is needed, your counselor will recommend carefully selected resources. Your health insurance and other financial factors will be considered to help insure that needed services are affordable.

Is the EAP Confidential?
Yes, your request for assistance and any information that may be shared is between you and your counselor. All EAP records are kept strictly confidential. Information from the EAP may be released only with your prior written permission. Participation in the EAP will not jeopardize your job or career.