Waiver of Copay for Teledoc

In light of the spread of COVID-19 and our goal of supporting the health and well-being of our members, we are removing barriers to care and offer the following services for Aetna members:

  • For the next 90 days, Aetna will offer zero co-pay telemedicine visits for any reason.We are recommending Aetna members use telemedicine as their first line of defense in order to limit potential exposure in physician offices. Cost sharing will be waived for all video visits through the CVS MinuteClinic app, Aetna-covered Teladoc offerings and in-network providers delivering synchronous virtual care (live video-conferencing) for all Commercial plan designs. You are able to opt-out of this program at your discretion. Information about Aetna's Teladoc program is attached.
  • Aetna will waive co-pays for all diagnostic testing related to COVID-19. This policy will cover the test kit for patients who meet CDC guidelines for testing, which can be done in any approved laboratory location. Aetna will waive the member costs associated with diagnostic testing at any authorized location.

Here is the link of the full press release that CVS Health released that outlines the significant steps we are taking in response to COVID-19.